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Return Policy
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Return Policy |
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We
strive to assist you in providing quality baby essentials. In the event
that you are dissatisfied with the product(s) purchased, we will gladly
issue a refund for the amount of the item(s). |
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Returns must be received within 30 days of delivery and be accompanied by a
Return Authorization Number (RAN). To obtain your RAN and proper
return address, please call 77-871-BABY (2229) or 781-341-9553 OR email us at
info@sapphirebabies.com with your order number, item number(s)
being returned and reason for return. |
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Refunds are based on the purchase price and shipping fees are
non-refundable. If shipping a return to us, we do recommend insuring the
package. We will not refund items if the package is not received by us
or if the original item or its packaging is damaged. Due to the nature
of custom-made and personalized items, these items are non-refundable. |
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Engraved/Custom
Items |
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Any item that is personalized or customized is
non-refundable. Please allow 2-4 weeks to process and ship any
engraved/customized order. If you need an item sooner than this, please
call our customer service department to arrange for a quicker delivery.
If an item purchased at
SapphireBabies.com is brought to
another retailer for engraving, it is not the responsibility of Sapphire
Babies to replace the item if it becomes damaged. |
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Canceling or
making updates to an engraved item may not always be accepted. We will
do our best to honor your request, but cannot guarantee any changes once
your order is in process. All personalized orders must be placed on-line
by the customer to ensure proper spelling. We are not responsible for
misspellings, your order is processed exactly how it is entered. If you
fail to enter the engraved information and/or indicate "No Engraving",
we will process your order without personalization. |
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